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Enterprise Account Manager
| Company | Zerocater |
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| Location | New York, NY, USA |
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| Salary | $100000 – $120000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Mid Level, Senior |
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Requirements
- 4+ years of B2B customer success and/or account management experience
- Proficiency in project management, Salesforce, and spreadsheet applications
- Proven track record of working cross-functionally with multiple teams
- Ability to demonstrate a strong sense of ownership for customer satisfaction, even if it requires you to expand the scope of your role at times
- Proven success in identifying gaps in the current program and demonstrating creative ways to affect change/suggest enhancements
Responsibilities
- Act in partnership with Sales to ensure customer’s transition to the Zerocater meal program is successful
- Become a trusted advisor to customers by offering guidelines, suggestions, and best practices for their particular meal program
- Onboard new customers to provide additional feedback and coaching to all key players both internal and external
- Act as the communication bridge between customer and ZC team partners from other departments (i.e. Sales, Support, Catering Operations, Food Curation, etc.)
- Able to identify risk and the ability to work quickly to mitigate potential churn or down-sell by leveraging your deep relationships developed with the customer.
Preferred Qualifications
No preferred qualifications provided.
