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Enhanced Scheduler
Company | Intermountain Healthcare |
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Location | Salt Lake City, UT, USA |
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Salary | $19.85 – $30.21 |
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Type | Full-Time |
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Degrees | Associate’s |
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Experience Level | Junior, Mid Level |
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Requirements
- Associate’s degree. Education must be obtained through an accredited institution. Degree will be verified.
- OR – Two years of medical admitting, billing, collection, scheduling, or insurance experience
- Demonstrated excellent communication and interpersonal skills
- Experience managing multiple tasks or priorities.
- Demonstrated working knowledge of word processing, spreadsheet, email, and calendaring programs.
- Demonstrated typing proficiency.
- Demonstrated ability to work effectively in time sensitive situations.
- Demonstrated independent and critical decision making skills.
Responsibilities
- Registering and scheduling patients at Intermountain Healthcare facilities system-wide ensuring that processes and procedures exceed customer expectations.
- Enhancing the patient experience with one telephone call to schedule and register for services.
- Reviewing insurance benefit information, estimated costs, and payment options with the patient.
- Obtaining or reviewing all necessary demographic, clinical, procedural, and prep information with the patient or representative.
- Acting as a liaison between the physician office and facility departments across multiple service lines within the enterprise.
- Verifying accuracy of EMPI link and identifying and reporting possible Compromised Records or Identity Theft.
- Interacting with customers to gather and verify needed registration and scheduling information.
- Accurately inputting patient demographic, insurance, and essential scheduling and admission information into the appropriate database.
- Comprehending and providing explanation of legal documents in accordance to regulatory requirements.
- Holding financial discussions with patients or representatives regarding insurance benefits, cost estimation, financial obligation, and identifying financial assistance needs.
- Articulating billing process information and maintaining the stats determined reasonable for the position.
- Interacting between physicians, physician’s office staff, and ancillary departments as needed in the interest of the patient to obtain orders and diagnosis for patients.
- Providing customers with information concerning examination content and pre-examination instructions including preps and timetables providing way-finding as needed.
- Coordinating appointments for patients between multiple locations in the system.
- Documenting discussions with patients by entering detailed notes in the appropriate software, and ensuring accurate record keeping for any follow up needed.
- Satisfying all Intermountain requirements regarding procedural, operational, and compliance training and updates.
- Greeting patients/clients in person and on the phone while upholding Intermountain’s mission, vision, and values, responding with empathy and positive interpersonal skills.
- Maintaining expected productivity, quality, and department standards.
- Tactfully handling difficult situations with unhappy customers applying Healing Commitment principles to achieve positive service recovery.
- May lead, mentor, and/or train new employees.
Preferred Qualifications
- Associate’s Degree. Degree must be obtained through an accredited institution. Education is verified.
- Bi-lingual – Spanish speaking
- Knowledge of medical terminology
- Versed in CPT/ICD codes
- Two years of experience working with patient access or two years of experience in and extensive knowledge in the health insurance industry (Commercial Insurances, Medicare, and Medicaid); health claims billing or Third Party contracts.