Enhanced Registrar

Enhanced Registrar

Requirements

• Three years of customer service experience within the last five years.
• Negotiation or collection experience within the last three years.
• Experience working effectively in time sensitive situations, multi-tasking and making prompt, responsible decisions.
• Demonstrated typing proficiency.
• Experience using basic computer skills.
• Excellent communication and interpersonal skills.

Responsibilities

• Verifies accuracy of EMPI link and identifies and reports possible linking problems and Identity Theft.
• Interacts with patient/representative to gather, verify, and input patient demographic, insurance, and essential admission information accurately into a database ensuring that appropriate billing, reporting and analysis by facility, corporate, state and federal agencies can be performed.
• Registers for multiple service lines within a facility using appropriate patient service types; may register for all service lines within a facility.
• Comprehends and provides explanation of legal documents in accordance to regulatory requirements, which may include: Advance Directives, MSP, Surgical H & P, Consent and Conditions of Admission, HIPAA Notice of Privacy Practices, Important Message from Tricare, Important Message from Medicare, etc.
• Completes financial screening questions to properly identify potential funding sources.
• Uses appropriate tools and facility contracts to hold financial discussions with patients or representatives (e.g., collection of copay/deposit, review of insurance benefits and out of network/non-coverage issues, cost estimation, financial obligation, initiation of payment arrangements, availability of financial assistance, initiation of rescheduling of services).
• Coordinates with physician offices, clinical staff, and patients on out of network issues to ensure patients maximize their insurance benefits. Ensures consideration is given to patient-specific conditions when determining whether to reschedule the patient’s service at a participating provider.
• Responds to patients questions regarding billing process information and provides way-finding as needed.
• Maintains quality and productivity stats determined reasonable for position.
• May lead and/or train new employees.
• May perform cashiering and hospital reception duties.
• Cross-trains to cover shifts in other departments as needed when departments are short-staffed and on holidays; holiday coverage may include the ED.
• Understands the overall facility and patient process. Problem-solves with patients, department staff, and physicians working as a team to ensure registration information is complete, patients are directed appropriately, department schedules are maintained, and the patient has a positive and seamless check-in process.
• Works admitting reports and Case Mix errors as assigned and in a timely manner, ensuring statistical reports are correct for analysts.
• Is the first interaction patients have with the hospital and as such, is responsible to set the tone for the patient’s service.
• Supports hospital-specific patient engagement initiatives as directed by supervisor/manager.
• Supports the facility to achieve desired NRI National Research Institute and HCHAPS standard.

Preferred Qualifications

• Bilingual fluency in English and Spanish.
• Registration experience on Tandem or iCentra.
• Data entry or clerical experience in a medical office setting.
• Working knowledge of medical terminology.