Engineering Technician

Associates degree in Electronics Engineering or equivalent trade school Certification.
3+ years of related tech and customer service experience
Have the ability, visual acuity and manual aptitude to recognize and accurately repair/install components according to product specification
Ability to read and comprehend moderately complex instructions
Ability to effectively present information in one-on-one and small group situations to other employees, leaders and supervisors of the organization
Ability to deal with problems involving a few concrete variables in standardized situations where only limited oral instructions are available
Can perform analysis/ work using some independent judgment. Decisions may affect the team
Ability to use positive interpersonal skills to handle customer problems
Must possess oral and written communication skills and attention to detail
Ability to work scheduled hours required plus overtime as dictated by company
Experience with Microsoft Office (Word & Excel) for the purpose of production documentation creation
Computer skills including Microsoft Office with procedure / documentation writing background
Awareness of new technologies/techniques
Communication and problem-solving skills
Basic arithmetic skills
Proven knowledge of CDMA/ GSM / LTE/ RF communications tester use
Soldering skills including surface mount rework, shield, and connector replacement experience
Comprehensive knowledge of wireless data
Knowledge and skills to complete a wide range of tasks

Work from complex schematics, layouts, and diagrams
Utilize multimeters, oscilloscopes, RF signal generators, spectrum analyzers, power meters, and communication test sets
Performs level 3 phone repair including but not limited to soldering, cosmetics and small component replacement
Coordinate with OEM and Cwork materials associates to source required components
Evaluate new phones, qualify components, support equipment maintenance, etc.
Evaluate new model to create repair documentation including assembly / disassembly, functional, troubleshoot, etc. documentation.
Interface with OEM to remedy component availability issues
Interpret ISB’s, CSB’s, and FSB’s and determine relevance to daily responsibilities
Actively identify & pursue process improvement initiatives
Identify and report process deficiencies and potential improvements to the department Supervisor
Support level 3 technicians with documentation, tooling, training, etc.
Perform root cause failure analysis on field failures and repair process failures