Engineering Program Manager – Capacity Management – Apple Services Engineering

Engineering Program Manager – Capacity Management – Apple Services Engineering

Requirements

• 5+ years of experience in technical program management, business operations, strategy, or related roles within high-performing tech companies.
• Experience in using data to predict future cloud capacity resource needs, ensuring adequate capacity to optimally enable demand.
• Strong knowledge of project management methodologies, tools, and best practices and organizational skills to lead complex initiatives.
• Bachelor’s degree in Engineering, Supply Chain Management, Business Administration, Operations Management or related experience.

Responsibilities

• Own storage capacity planning and management, ensuring optimal resource allocation for multiple storage platforms.
• Drive forecasting, fulfillment, and capacity risk management, mitigating potential disruptions to the business.
• Collaborate with Compute Capacity Planning to ensure seamless alignment between Compute and Storage resources.
• Establish scalable processes for collecting and aggregating storage demand signals and integrating and optimizing server supply chain signals.
• Partner with SREs, EPMs, central business operations team, finance and leadership to forecast capacity, optimize resource utilization, and secure executive approvals for strategic initiatives.
• Manage risks, schedules, and partner expectations to ensure timely and effective delivery of storage capacity.
• Champion process improvements, automation with storage SREs, and best-practice alignment across capacity teams, including consistent methodologies and tool development.
• Use data to predict future storage resource needs, ensuring adequate capacity for upcoming demands.

Preferred Qualifications

• User-focused mindset, intellectual curiosity, and unwavering commitment to building optimal infrastructure.
• Proven track record of successfully managing large-scale, complex projects from initiation to completion.
• Ability to dive deep into technical details while maintaining a high-level view of program status.
• Strong communication skills for effective engagement with both technical and non-technical stakeholders.
• Strong agency, can handle ambiguity in a fast-moving organization, and thrives on a high level of autonomy and responsibility.
• Ability to manage multiple stakeholders with varying priorities and drive creative solutions and commitment to a shared goal.
• Strong written and verbal communication skills with the ability to influence stakeholders across a wide variety of functions.
• Self-motivated problem solver; able to thrive in a fast-paced and customer-focused environment, adapts to change quickly.