Engineering Operations Analyst - Lrtc

Engineering Operations Analyst – Lrtc

1-3 years of experience in technology application support role
Strong business analysis and project management capabilities; ability to navigate complex stakeholder environments and competing priorities.
Knowledge of risk and control frameworks and their implementation in large, complex organizations.
Experience with platform governance, SDLC processes, and change management practices.
Strong critical thinking & interpersonal skills to collaborate effectively with compliance officers, business users, and technology teams.
Strong written and verbal communication skills; capable of bridging technical and non-technical stakeholders.

Provide operational support for Legal & Compliance systems (across Entity Management, Document Management, Legal Billing, e-Communications Surveillance, Personal Trading) and business cycles, with a focus on issue monitoring, triage, and resolution.
Partner with business users to troubleshoot and resolve platform issues across multiple compliance disciplines.
Identify recurring problems and propose process enhancements to increase efficiency and compliance readiness.
Assist with periodic certifications, attestations, and other recurring business requirements to ensure pristine control environment.
Help prepare data and reports to support audits, regulatory reviews, and internal governance activities.
Participate in testing activities for system upgrades, enhancements, and new releases.
Support the execution of the multi-year L&C technology roadmap in close partnership with business functions, Engineering PMO and Business Management teams.
Serve as liaison for internal stakeholders to gather requirements, analyze business processes, and translate them into scalable solutions.
Maintain comprehensive documentation of configurations, integrations, and governance processes.
Promote best practices in change management, data management, user experience design.