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Engineering Manager – Agent Software Engineering
| Company | Decagon |
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| Location | New York, NY, USA |
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| Salary | $300000 – $375000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Senior, Expert or higher |
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Requirements
- Have 1+ years of engineering management experience
- Have 5+ years of industry experience in software engineering
- Proficiency with Python, Typescript and asynchronous programming
- A high degree of comfort digging into systems failures within deep technology stacks using any tool necessary
Responsibilities
- Lead a team to design and build AI agents that outperform human agents in managing complex customer interactions and driving customer retention
- Collaborate closely with enterprise customers across a number of verticals, understand their needs and transform these pain points into magical AI agents
- Partner with product, design and research to identify cross-customer trends that guide the evolution of Decagon’s agent building platform and research efforts
- Contribute to team strategy and help define the future of AI customer support agents
Preferred Qualifications
- Prior experience working with multi-modal models
