Engagement Manager
Company | Valence |
---|---|
Location | Toronto, ON, Canada |
Salary | $Not Provided – $Not Provided |
Type | Full-Time |
Degrees | |
Experience Level | Mid Level, Senior |
Requirements
- 4+ years of experience—in top-tier consulting, investment banking, or fast-paced, high-growth startups.
- Exceptional client-facing skills—with a proven ability to build trust and drive outcomes with senior stakeholders, including C-suite and executive leaders.
- Structured problem-solving ability—you can break down complex challenges, connect the dots, and craft solutions that drive results.
- Proven influence and execution—you know how to partner with busy executives, keep momentum across work streams, and make progress in environments where priorities shift fast.
- Strong operational instincts— including a knack for managing details that elevate the overall experience.
- Excellent communication skills—both written and verbal, with the ability to tailor your style to different audiences and settings.
- Comfort with data—especially in Excel, and the ability to organize and synthesize information to create clarity and add value.
- Bias for action—you’re self-motivated, solutions-oriented, and energized by challenges. You move quickly and don’t get discouraged by roadblocks.
- Growth mindset—you actively seek feedback and see every experience as a chance to learn and get better.
- A clear “why” for this stage and space—you’re excited by the opportunity to join an early startup at the forefront of generative AI, with a mission centered on learning, leadership, and team development.
Responsibilities
- Build and grow strategic client partnerships, engaging across all levels of leadership C Suite, Executive.
- Lead the consultative deployment of our generative AI tools within enterprise accounts, translating client goals into high-impact, scalable programs.
- Deliver on strategic and commercial goals, consistently meeting or exceeding revenue, usage, and expansion targets within your portfolio. Own the renewal and expansion process.
- Embed deeply within client organizations, becoming a programmatic partner and helping them unlock measurable value through clear use cases.
- Champion behavior change by guiding clients through our consultative methodology, aligning our platform with their most pressing priorities.
- Partner closely with Sales during pre-sale and pilot phases to shape solutions that convert interest into long-term engagement.
- Oversee contracting and invoicing, working hand-in-hand with our Operations team to ensure a seamless experience.
- Act as a client voice in product evolution, offering insights that help shape our roadmap and improve the user experience.
- Stay sharp in an evolving landscape—building working fluency in generative AI, trust & ethics in machine learning, and the nuances of our clients’ industries.
Preferred Qualifications
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No preferred qualifications provided.