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Engagement Manager

Engagement Manager

CompanyValence
LocationNew York, NY, USA
Salary$Not Provided – $Not Provided
TypeFull-Time
Degrees
Experience LevelMid Level, Senior

Requirements

  • 4+ years of experience—in top-tier consulting, investment banking, or fast-paced, high-growth startups.
  • Exceptional client-facing skills—with a proven ability to build trust and drive outcomes with senior stakeholders, including C-suite and executive leaders.
  • Structured problem-solving ability—you can break down complex challenges, connect the dots, and craft solutions that drive results.
  • Proven influence and execution—you know how to partner with busy executives, keep momentum across work streams, and make progress in environments where priorities shift fast.
  • Strong operational instincts— including a knack for managing details that elevate the overall experience.
  • Excellent communication skills—both written and verbal, with the ability to tailor your style to different audiences and settings.
  • Comfort with data—especially in Excel, and the ability to organize and synthesize information to create clarity and add value.
  • Bias for action—you’re self-motivated, solutions-oriented, and energized by challenges. You move quickly and don’t get discouraged by roadblocks.
  • Growth mindset—you actively seek feedback and see every experience as a chance to learn and get better.
  • A clear “why” for this stage and space—you’re excited by the opportunity to join an early startup at the forefront of generative AI, with a mission centered on learning, leadership, and team development.

Responsibilities

  • Build and grow strategic client partnerships, engaging across all levels of leadership C Suite, Executive.
  • Lead the consultative deployment of our generative AI tools within enterprise accounts, translating client goals into high-impact, scalable programs.
  • Deliver on strategic and commercial goals, consistently meeting or exceeding revenue, usage, and expansion targets within your portfolio. Own the renewal and expansion process.
  • Embed deeply within client organizations, becoming a programmatic partner and helping them unlock measurable value through clear use cases.
  • Champion behavior change by guiding clients through our consultative methodology, aligning our platform with their most pressing priorities.
  • Partner closely with Sales during pre-sale and pilot phases to shape solutions that convert interest into long-term engagement.
  • Oversee contracting and invoicing, working hand-in-hand with our Operations team to ensure a seamless experience.
  • Act as a client voice in product evolution, offering insights that help shape our roadmap and improve the user experience.
  • Stay sharp in an evolving landscape—building working fluency in generative AI, trust & ethics in machine learning, and the nuances of our clients’ industries.

Preferred Qualifications

    No preferred qualifications provided.