Engagement Manager

A minimum of 5+ years of work experience in a consultative customer-facing role, particularly in consulting or advisory role (e.g. professional services), or Customer Success / Account Management in highly-complex technical SaaS product.
Proven track record of learning and understanding technical and complex products.
Experience managing complex customer engagements including multiple use cases, workstreams, and complex stakeholder relationships.
Outstanding verbal and written communication, including explaining complex concepts to both technical and non-technical stakeholders.
Ability to collaborate efficiently in teams of technical and non-technical individuals, and comfortable working in a dynamic environment with evolving objectives and iteration with users.
Willingness to travel up to 25% of the time for customer engagements.

Drive success of our relationship with our customers throughout onboarding, implementation, launch, post-launch, adoption, expansion, and renewal, managing complex engagements with multiple use cases, workstreams, and stakeholders.
Become an expert in our product which is wide-reaching and complex.
Drive trusted relationships with large organizations, serving as a trusted advisor to executive and senior leadership across large organizations.
Manage best-in-class customer health in your portfolio by identifying growth opportunities and mitigating account risks, with the support of your account team.
Engage with Persona’s Engineering, Product, Design, Sales, and Solutions Engineering teams to incorporate and prioritize customer feedback and inform product roadmap.
Partner with Marketing to highlight and amplify our biggest customer success stories.
Create and influence playbooks and other scalable resources, both internally and externally, to optimize the customer experience throughout the customer lifecycle.

No preferred qualifications provided.