Energy Consultant

Energy Consultant

Requirements

• High School diploma or GED required
• Bachelor’s Degree Preferred
• Energy industry experience a plus
• Effective problem-solving skills: ability to work from concept to analytics, identify alternatives and develop unique solutions
• High EQ– superior interpersonal skills, win-win mindset, relationship-builder
• Excellent communication skills – of importance are spoken (via phone) and written (via email)
• Ability to prioritize, plan proactively, manage conflicting priorities, operate in a high stress environment and multi-task effectively

Responsibilities

• Execute cold calls and follow up calling for leads provided
• Keep pace with provided leads to ensure adequate opportunities and market coverage
• Gather key customer information and enter it into AEP Energy’s CRM
• Collect account and meter number data necessary to access historical usage data required to generate a sales contract
• Collect, analyse, and provide insight into customer feedback for future strategic discussions
• Develop industry knowledge to improve ability to give customers their ideal energy solutions
• Use CRM tools to ensure customer follow up and repeated strategic touches
• Pre-qualify the opportunity based on data collected in CRM
• Determine customer creditworthiness prior to investing additional sales effort and/or requesting executable pricing
• Effectively present AEP Energy’s value proposition to prospective customers via the phone
• Build company credibility, brand value, and trust with prospective customers
• Gain knowledge, insight and understanding from key decision-makers regarding customer energy needs and challenges
• Adjust sales strategy as appropriate
• Identify strategies and product types to help consumers reduce their overall electric expense or avoid exposure by limiting risk from utility or market prices
• Learn and adhere to all industry regulatory standards as well as internal AEP Energy standards
• Incorporate feedback offered by Channel Manager and Quality Assurance team into improved performance
• Overcome objections and raise key considerations based on customer interactions and specific opportunities and concerns
• Ensure the customer has reviewed and pre-approved agreement language and is prepared to decide when presented with executable market pricing
• Develop familiarity and knowledge of AEP Energy policies
• Self-manage the number of customer proposal calls necessary to meet or exceed the monthly sales volume requirements

Preferred Qualifications

• Bachelor’s Degree Preferred
• High-energy, drive and ambition
• Strong service and results orientation