End User Care Specialist
| Company | Benevity |
|---|---|
| Location | Toronto, ON, Canada, Calgary, AB, Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Junior, Mid Level |
Requirements
- Bachelor’s degree or equivalent experience
- At least 2 years in customer service or client management
- Strong interpersonal and communication skills, both written and verbal
- Ability to excel independently and as part of a team
- Adaptability to dynamic environments and comfort with change
- Skilled in navigating ambiguity and complex systems
- Proficient in analyzing information and understanding subtleties in written communications
- Expertise in establishing rapid relationships through email and phone
- Proficiency in a second language is beneficial
Responsibilities
- Deliver exceptional service to turn clients into Raving Fans of Benevity!
- Serve as the main point of contact for client support inquiries via email and phone
- Maintain all service level agreements diligently
- Escalate client concerns to guarantee swift resolution
- Communicate system issues and enhancement suggestions to the development team
- Specialize in certain client programs, sharing your expertise with the team
- Address support requests both in writing and verbally
Preferred Qualifications
- Proficiency in a second language is beneficial