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EN Service Manager
| Company | Leidos |
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| Location | Baltimore, MD, USA |
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| Salary | $112450 – $203275 |
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| Type | Full-Time |
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| Degrees | Bachelor’s, Master’s |
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| Experience Level | Expert or higher |
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Requirements
- Bachelor’s degree from a currently accredited institution in a related field and a minimum of (12)+ or more years’ experience in: Business Operations, Business Administration, Public Administration, Vocational Rehabilitation, Social Work, Policy and/or Management.
- Alternatively, a Master’s degree with 10+ years of combined experience in business operations and in one or more of the following areas: Business Administration, Public Administration, Vocational Rehabilitation, Social Work, Policy and/or Management.
Responsibilities
- Oversee a five-person Service Analyst team.
- Streamlining workflows, ensuring compliance with regulatory standards, minimizing fraud risks, and collaborating with both internal and external stakeholders.
- Cultivate a culture of innovation and promote collaboration across teams and projects.
- Ensure quality control of all services provided.
Preferred Qualifications
- Strong leadership, communication, and interpersonal skills.
- Demonstrated ability to manage and lead multidisciplinary teams, both internal and external.
- Ability to maintain a clear focus on project objectives and deliverables while navigating challenges.
- Excellent financial management and budget oversight skills.
- Ability to effectively communicate with senior leadership, external stakeholders, and customer representatives.
- Strong problem-solving skills and the ability to make decisions under pressure.
