Employee Relations Senior Manager

7+ years of progressive employee relations experience
A track record of driving thoughtful, innovative strategies and ideas that make ER work ever more impactful for the business, people, and culture
Experience with many different kinds of workforces (e.g., tech, hourly, hybrid, remote) and multi-state operations
Strong core ER skills including sound judgment, discretion, investigation expertise, and deep understanding of employment laws
Ability to influence across all levels
Highly independent with the ability to scale as Grow scales
Ability to work in a hybrid model (3 days/week) from Grow HQ in NYC

Build and lead the Employee Relations function from the ground up
Define ER reporting and analytics strategy
Act as a subject matter expert on employment law, compliance, and ER best practices
Lead and continuously improve employee relations processes, documentation, and policies
Lead and resolve complex and high-risk issues such as performance concerns, behavioral challenges, complaints, and policy violations
Conduct sensitive investigations from start to resolution
Partner with People Business Partners, Legal, and People Ops on nuanced cases
Ensure proper documentation and compliance with legal and internal standards
Serve as an escalation point and advisor for People Business Partners on performance and conflict resolution
Review, create, and update People policies
Stay current on legal developments and compliance needs
Provide input and consultative support on the Employee Handbook and processes for accommodations, leave, and immigration
Obsess over ER metrics and trends
Glean regular insights and report out on ER activity, outcomes, and opportunities for process improvements
Design and deliver ER-related training programs

Ability to think creatively, differently, and progressively about ER and the role it plays in driving performance and culture
Framework thinker and deeply data-driven, building systems that proactively look for leading indicators