Employee Benefits Account Manager
| Company | HUB |
|---|---|
| Location | Houston, TX, USA, Austin, TX, USA, Waco, TX, USA, College Station, TX, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level |
Requirements
- 3+ years of experience in the employee benefits insurance field
- Proficiency in MS Excel, Word, and Outlook
- Superior customer service skills with a focus on excellent verbal and written communication
- Possession of a current TX Life, Health & Accident license is required
Responsibilities
- Act as the main point of contact for clients, addressing inquiries, concerns, and providing guidance on coverages, forms, contract requirements, and exclusions
- Foster collaboration with internal and external stakeholders to ensure client needs are met effectively
- Prioritize and manage day-to-day workload using agency procedures and systems
- Prepare market analyses and proposals, process renewals, and handle carrier submissions
- Handle intermediate-level inquiries, including explaining the nuances of HMOs, PPOs, and EPOs, understanding various plan types, eligibility guidelines, confidentiality requirements, waiting periods, and coverage forms
- Stay updated on industry knowledge to provide excellent customer service
- Assist employers with open enrollments, conduct on-site presentations, address billing issues, handle applications, manage eligibility, and provide support for ID cards
- Manage multiple tasks efficiently, ensuring accuracy and speed in completion
- Provide guidance and mentorship to Customer Service Representatives, fostering their growth and development
- Occasional travel may be required to meet client needs
Preferred Qualifications
- 2-5 years of relevant experience