Emergency Communications Specialist

Emergency Communications Specialist

Requirements

• High School Diploma or equivalent
• Minimum of one year of experience in a public safety dispatching environment
• Must be able to obtain and maintain TCIC/NCIC Full Access and TLETS training Priority Dispatch, Fire, Medical and Law Enforcement protocols
• Basic TCLEOSE certification
• Must pass a background investigation that includes fingerprinting
• Clear hearing test and drug screening
• Valid Texas Driver’s License
• Completed FEMA IS-100.a, IS-700.b, IS-240.a TCLEOSE #1013 Basic Telecommunications CPR Health Care Provider ADA TDD/TTY Public Safety Telecommunications Best Practices for Missing and Abducted Children Stress Management

Responsibilities

• Answers 911 and Administrative calls, gathering important information for citizens and responder safety
• Answers emergent calls and inputs and distributes the information to appropriate responders
• Answers non-emergent calls and input and distribute the information to appropriate responders
• Provides life-saving instructions over the phone, giving people an increased chance of survival during medical and traumatic emergencies
• Dispatches police officers to both emergent and non-emergent calls as needed
• Dispatches Animal Control as needed
• Performs criminal history checks on subjects, per officers’ request, confirming and faxing warrants when needed
• Runs people, places and property through NCIC, per officers’ request
• Accurately enter people, property, and vehicles as missing/stolen in NCIC
• Updates responders via radio and computer
• Research previous calls and events to provide information, such as previous visits to specific locations and supplemental address/person data in order to assist current responders, maintaining their safety
• Contacts outside agencies and departments for follow-up or assistance as needed
• Enters and documents reported wrecker service in the tow log in a timely manner
• Trains new employees on dispatching position
• Serve on committees and attend meetings for policy and procedures, working with the responding agencies, and the mentorship program for new employees
• Performs other job-related duties as assigned

Preferred Qualifications

• Basic knowledge of Priority Dispatch, Fire, Medical and Law Enforcement protocols
• Ability to operate computers for data entry and word processing
• Ability to type a minimum of 35 words per minute
• Ability to operate highly technical computer applications, such as GIS or CAD
• Strong verbal and written communication skill
• Ability to operate small office equipment, including copy machines or multi-line telephone systems