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Email Deliverability Consultant
| Company | Klaviyo |
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| Location | Denver, CO, USA |
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| Salary | $84000 – $126000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior, Mid Level |
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Requirements
- 1-2 years of work experience in an analytic, data-driven email deliverability role
- Experience working with customers, preferably at an ESP serving multiple medium to large senders
- Expertise investigating and resolving technical problems
- Excellent, thoughtful communication skills, able to work with, influence and align with multiple stakeholders
- Ability to prioritize tasks and work effectively in a fast-paced, entrepreneurial environment
- Understanding of email industry practices and trends
- Experience modeling complex problems, both conceptually and tactically (spreadsheets, analysis tools, visualization)
Responsibilities
- Develop an in-depth knowledge of the Klaviyo platform, sending infrastructure, and technical configurations
- Provide high-quality technical support for Klaviyo customers, partnering with them to effectively understand and address their deliverability issues through email and phone
- Communicate thoughtfully and effectively to provide answers to questions for both technical and non-technical end users
- Investigate and address email delivery problems by communicating with Internet Service Provider (ISP) abuse desks, email blocklist, and anti-spam technology providers in a professional manner
- Provisioning of new customers with a new IP address and new DNS records
- Ensuring that Klaviyo and its clients are always up to date with the most recent industry best practices to improve sending reputation
- Establish and maintain documentation such as sending best practices and playbooks to support repeatability as we expand
- Radically collaborate with internal and external stakeholders to drive positive deliverability outcomes
- Take an active role in thought leadership through writing blogs, articles, and whitepapers
Preferred Qualifications
- Experience with Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint, Zendesk, and Salesforce
- Experience with DNS, IPs and other networking concepts
- Experience with Email Authentication setup (Sender Policy Framework (SPF), DomainKeys Identified Mail (DKIM), and Domain-based Message Authentication, Reporting & Conformance (DMARC))
- Experience with APIs
- Experience with email marketing platforms and E-Commerce platforms
- Experience with testing and analysis tools, like Litmus, Return Path, EDS, Google Postmaster Tools and SNDS
