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Eligibility Specialist – Experienced
| Company | Anoka County Minnesota |
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| Location | Blaine, MN, USA |
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| Salary | $57262.4 – $77292.8 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Junior, Mid Level |
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Requirements
- High School diploma and at least 2 years of job-related experience
- In lieu of the required education, an equivalent combination of education and experience may be substituted on a year-for-year basis
Responsibilities
- Manage a caseload of public assistance programs in accordance with federal and state regulations.
- Meet with clients to assess their needs and apply regulations and work procedures to verify and determine benefits and eligibility for public assistance programs.
- Interview clients, process required paperwork, and determine eligibility for public assistance programs in accordance with rules and regulations.
- Work collaboratively with other county departments and external agencies.
- Determine initial and/or continuing eligibility of applicants for public assistance in all programs in accordance with existing regulations.
- Interpret complex information from records and documents needed to determine eligibility.
- Advocate for clients. Coordinate services and connect clients to appropriate resources.
- Provide customer service over the phone and in person.
- Work with clients in crisis and high stress situations to meet basic needs.
- Maintain detailed, accurate records that support eligibility, meet monthly deadlines, and accurately interface with software programs.
- Provide leadership, coaching, and/or mentoring to a subordinate group as assigned.
Preferred Qualifications
- Three years of experience determining eligibility in a public assistance department within a Minnesota county.
- Experience working with MAXIS and/or METS (MNsure) systems.
- Experience working with SNAP.
- Experience determining eligibility for public assistance programs outside of Minnesota.
- Experience working at the Department of Human Services or the Department of Children, Youth, and Families with public assistance programs.
- Bachelor’s degree or higher in Behavioral Science, Human Services, Education, or related field.
- Able to communicate effectively with clients explaining complex rules and programs over the phone or in-person. To proactively correspond with clients, conduct interviews and explain complex rules and programs.
- Able to interpret and understand federal laws, state statutes and regulations relating to public assistance programs.
- Able to interpret financial documents such as tax documents, insurance policies, trusts, retirement accounts, etc.
- Able to organize work, set priorities, make good decisions, and work independently under stress while maintaining clear, concise, and accurate records and reports.
- Able to interpret and follow complex oral and written procedures
- Able to enter data accurately and navigate a variety of computerized data systems and case management systems to ensure program integrity.
- Able to use good judgement, compassion, and tact in dealing with clients.
- Able to perform mathematical computations accurately and quickly.
