Eligibility Analyst I
| Company | Collective Health |
|---|---|
| Location | Lehi, UT, USA |
| Salary | $27.2 – $34 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Excel, G-Suite
- Cross functional collaboration
- Problem solving & analytical thinking
- Basic SQL, Python, and/or data architecture knowledge
- EDI experience – system configuration, data mapping, testing and data reconciliation
- Experience in a technical oriented customer service organization
- Strong task and time management skills
- Proactively communicate with leaders and key stakeholders regarding assigned responsibilities
Responsibilities
- Monitor and own the success of daily eligibility file processes and data management across Collective Health
- Develop an understanding of all of the file formats ingested and sent by our systems
- Investigate and resolve daily exceptions and errors
- Manage operational ticketing and ensure team success with SLAs
- Navigate daily tasks with minimal documentation, ask questions, be curious and analytical in order to build a better understanding of eligibility
- Help develop process documentation and a functional knowledge base
- Work closely with internal teams and 3rd party partners on owning and improving existing integrations and implementing new integrations (gathering and defining requirements, coordinating file build, testing, go-live etc)
- Prioritize quality and building for scale – our team is growing fast so you’ll need to be ready for new challenges
Preferred Qualifications
- Healthcare/benefits background
- Eligibility background