Electro-mechanical technician
| Company | New Era Technology |
|---|---|
| Location | New Albany, OH, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Associate’s |
| Experience Level | Senior |
Requirements
- Practical experience troubleshooting electro-mechanical systems
- Reading technical manuals and schematics
- Basic use of hand tools and electrical test equipment
- Prior experience with electro-mechanical equipment, servos, sensors, actuators, and pumps
- Minimum of 5 years of experience in field service or a similar technical onsite support-related position
- Experience working with 200 – 440-volt equipment (High Voltage)
- Associate degree/technical school with a certificate in IT Hardware, HVAC or mechanical related discipline or equivalent combination of education and experience
- Ability to read basic product drawings, electrical schematics, and technical specifications
- Hands on hardware troubleshooting and repair experience
Responsibilities
- Participates in system deployment project for established service area, by delivering installation, startup and/or commissioning support services
- Provides onsite support by assisting in fault isolation of electro-mechanical systems
- Identifies necessary parts to resolve customer equipment failures
- Responds onsite to dispatches, within required timeframe as specified in customer service level agreements (SLAs), for scheduled and unscheduled services requests
- Serves the department by participating in the development of service bulletins, procedures, process improvements and other collateral duties as required
- Maintains accurate customer service records and reports within the Case Management System/CRM
- Contributes to the creation of Knowledge Articles and other technical-related documentation
- Serves as a resource to sales personnel for assigned service area
- Recommends improvements to manuals, operational processes and procedures as needed
- Contributes to training course content development and provides training to customers and other field service personnel, as required
- Maintains knowledge of new products
- Other duties as assigned
Preferred Qualifications
- Associate degree from two-year college/technical school with a certificate in an IT Hardware-related discipline preferred
- Prior experience of working within Data Center environments