EHR Technical Lead
| Company | Acqueon |
|---|---|
| Location | Dallas, TX, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- Bachelor’s degree in healthcare informatics, health information management, computer science, or a related field.
- 5+ years of experience working with EPIC systems in a healthcare setting, with demonstrated expertise in system implementation, customization, and support.
- Knowledge on how outbound campaign management works using Epic Cheers module is required.
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and communicate technical concepts to non-technical stakeholders.
- Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues and drive resolution.
- Project management experience, with demonstrated ability to manage multiple projects simultaneously and deliver results within established timelines.
- Proficiency with EPIC APIs, including experience with system configuration and optimization.
- Experience working with healthcare data exchange standards & protocols such as HIPAA, Health Level Seven (HL7) protocols, FHIR (Fast Healthcare Interoperability Resources) standards, and APIs to integrate EHR systems with other platforms.
- Ability to adapt to a fast-paced and evolving SaaS environment, with a commitment to continuous learning and professional development.
Responsibilities
- Serve as the subject matter expert (SME) in healthcare, particularly in areas related to member and provider management, claims, billing, and healthcare delivery, including expertise in Epic and / or other EHR systems.
- Develop tailored industry solutions by leveraging in-depth knowledge of healthcare processes, regulatory requirements, and technology systems.
- Collaborate with clients to understand their business challenges, diagnose problems, and propose innovative solutions.
- Provide training and educational materials to Acqueon teams on how to most effectively work with EPIC systems, ensuring proper documentation and compliance.
- Accurately document technical issues, escalations, and customer interactions related to Acqueon’s healthcare customers.
- Collaborate closely with product development teams to integrate Acqueon products with EPIC EHR systems using EPIC APIs.
- Work with internal teams to guide the successful implementation of solutions for healthcare clients.
- Provide best practices and recommendations to ensure effective system configuration and integration.
- Support project management teams in delivering high-quality healthcare solutions on time and within scope.
- Assist in Implementing, troubleshooting, and supporting Acqueon contact center software solutions in a wide array of EPIC / EHR customer environments.
Preferred Qualifications
- Certifications such as Certified Professional in Healthcare Information and Management Systems (CPHIMS) or Certified Electronic Health Records Specialist (CEHRS) preferred.