Education Services Practice Director

7+ years of experience managing the strategic sale and professional delivery of services to customers and partners in a for-profit training or professional services organization (this role is not suited to L&D or Sales Training leaders)
Proven track record of fiscal responsibility in attaining annual sales and revenue targets of USD $20M or more
5+ years of experience managing a team of 15+ instructors or billable services personnel across a distributed workforce; bonus points if you have experience as a technical instructor
Demonstrated ability to apply critical thinking to managing the sale of in-region learning plans, resource planning, class scheduling, and revenue reporting of a training business
Outstanding verbal and written communication skills, with the ability to articulate ideas effectively, clearly, and concisely to all levels of the organization, including senior management
Proven ability to establish strong relationships with extended Education Services teams and other departments, such as Sales and Professional Services
A background in life sciences is a plus but not required
Based in the US, preferably in the Eastern timezone with reasonable access to an airport; up to 15% travel for customer onsite meetings and summits
Bachelor’s degree or equivalent work experience required

Serve as an Education Services Ambassador; educate Veeva customers, partners, and internal teams on training to accelerate customer time-to-value with Veeva
Manage and mentor the training team, fostering a high-performance, collaborative culture while providing professional development opportunities to advance the skills and knowledge of the instructor team in accordance with business goals
Attract, hire, and design onboard programs to ensure new instructors are billable within three months
Operationalize class schedules and delivery modalities best suited to the region to achieve utilization and revenue goals
Spearhead task automation and program innovation projects to improve learner experience; share best practices globally
Implement in-region Authorized Instructor program to scale delivery of classes through partnerships
Establish and manage capacity planning, forecasting, and performance metrics to ensure efficient resource allocation and achievement of financial business goals
Support business development efforts and orchestrate smooth handoffs from sales to delivery
Regularly report progress to senior management, highlighting successes, risks, and opportunities for improvement