Ed – Bank Fraud and Non-Fraud Disputes Center of Excellence

Ed – Bank Fraud and Non-Fraud Disputes Center of Excellence

Requirements

• Bachelor’s Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 10 years of experience in fraud operations to include prevention, detection, operational risk, credit risk, regulatory adherence, funds availability, and/or model development within a financial services organization.
• 4 years of people leadership experience in building, managing and/or developing high-performing teams.
• Demonstrated experience, knowledge and exposure to bank regulations, particularly Reg E, Reg CC, UDAAP, FACTA, and Reg Z.
• Demonstrated experience collaborating with key resources and stakeholders, influencing decisions and managing work to achieve strategic goals.
• Strong written and verbal communication skills, including the ability to communicate technical analyses to a non-technical audience.
• Knowledge of federal laws, rules, and regulations to include: Reg CC and Reg E.

Responsibilities

• Leads the design, execution and implementation of USAA’s Fraud Operations organization and strategy.
• Leads the day-to-day operations of the fraud detection areas – including core business processes and technologies in alignment with compliance policies and procedures.
• Executes projects and business process improvement initiatives required to achieve defined business outcomes.
• Partners, collaborates, and influences effectively across the enterprise product leaders as well as the line of business leaders to ensure they are considering fraud implications.
• Identifies and tracks fraud violations for the enterprise.
• Collaborates with industry partners and peers to identify new fraud strategies and technologies, discusses fraud trends and effective mitigation tactics.
• Builds and oversees a team of internal and external third-party service providers for fraud operations through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Preferred Qualifications

• Experience in Claims operations (fraud & non fraud dispute).
• 5 years of experience in claims operations/risk.
• 5 years or more in leadership within a large and/or multi-site contact center.
• Experience Driving transformational change in large call center environment.
• 3 years of experience developing strategy and executing very large-scale programs requiring data analytics and driving enterprise-wide improvements.