Ebusiness Coordinator

Company	Airgas
Location	Jonesboro, AR, USA, Wichita, KS, USA, Memphis, TN, USA, Topeka, KS, USA, Little Rock, AR, USA, Tulsa, OK, USA, Oklahoma City, OK, USA, Kansas City, KS, USA, Dodge City, KS, USA
Salary	$Not Provided – $Not Provided
Type	Full-Time
Degrees
Experience Level	Junior

Excellent customer service and responsiveness
Impeccable attention to detail
Problem solving & solution-oriented mindset
Familiarity with online shopping experiences on a variety of websites
Troubleshooting skills, especially involving internet browsers
Knowledge of SAP
Ability to prioritize and manage multiple tasks
Ability to maintain confidentiality of records
Must be an independent worker requiring limited supervision
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively before groups of customers or employees of an organization
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Create and support strategies to grow customer utilization of Airgas’ eBusiness solutions
Sets up new users and accounts in the e-Com admin tool
Responsible for site maintenance including, but not limited to: password resets, reports of site issues, adding additional accounts to user profiles, updating user profiles, and assisting the national eService group
Troubleshoot reported issues to appropriate teams
Create custom shopping lists for customers and handle password resets
Update both SAP & eCommerce data on existing Airgas.com accounts as needed
Work closely with Airgas Total Access, branches, sales personnel and management to drive customer adoption of eBusiness
Contacts users who have registered but not logged on
Send Welcome emails to new Airgas customers to inform them of our eBusiness solutions
Manage new customer onboarding form notifications
Work closely with the region’s vendor-managed-inventory team to support use of Airgas.com
Present eBusiness in-person to associates, new hire orientations and customers as needed
Track and manage promotions / contests as needed
Contribute growth ideas and attend monthly corporate calls
Additional projects as needed involving pricing, SAP data updates or large customer setup
Be a backup to eBusiness Manager
Commit to work safely and grow safety awareness among peers
Provide exceptional customer service to both internal and external customers

Marketing or IT background preferred but not required
SAP Business Warehouse knowledge helpful but not required
Product knowledge of industrial gases, welding equipment and safety (PPE) products a plus
Experience presenting in front of groups