EAP Clinical Counselor

EAP Clinical Counselor

Requirements

• Valid unrestricted independent professional behavioral health clinical license to practice per state regulations in the state they reside in/ one or more or equivalent is required: LPC, LP, LMFT, LCSW, LCPC, LMHC, LCMHC, LICSW, LISW, Clinical Psychologist.

Responsibilities

• Provides risk, substance abuse and mental health assessments to develop immediate action/safety plans based on level of urgency.
• Has an understanding of various levels of care (mental health and substance use) to aid in appropriate recommendation of care based on the assessment of need.
• Has an excellent ability to join with and collaborate with a member to understand their needs and be in alignment with the member’s theory of change.
• Provides information to members regarding mental health, substance abuse, community treatment, and related mental health programs to assist members with linkage to resources to aid in the alleviation of stressors.
• Collaborates with team of professionals in a way that supports a positive clinical outcome and continuity of care for all members.
• Requires use of multitasking skills to type/document while also using other tools to assist with call handing while speaking with members.
• Position protects the confidentiality of member information and adheres to enterprise, EAP policies regarding confidentiality.
• Position maintains accurate and complete documentation of required information that meets risk management and regulatory requirements.
• Position maintains current independent behavioral health license in good standing in the state where they reside, seeking professional development and meeting all state licensure requirements.

Preferred Qualifications

• 1+ years of EAP, Behavioral Health or Social Services experience.
• 1+ years of crisis intervention skills.
• Experience working with diverse populations.
• Familiarity with brief therapy models and Motivational Interviewing.
• Call Center work experience preferred.
• Ability to establish and maintain rapport quickly to develop a high level of customer trust.
• Experience in facilitating patient/client positive behavior change.
• Strong computer and literacy skills.
• 24x7x365 call center coverage needed, holiday coverage may be required.
• Experience in handling mental health, psychiatric care, family situations and relationship concerns preferred.