E-commerce Systems Analyst

E-commerce Systems Analyst

Requirements

• 5+ years of experience in ecommerce operations, systems analysis, or digital merchandising support
• Strong working knowledge of Salesforce Commerce Cloud (SFCC) and supporting ecommerce tools and platforms
• Proficiency in SQL and experience with Google BigQuery or equivalent data platforms for troubleshooting and reporting
• Familiarity with HTML/CSS, basic JavaScript, and web-based content configuration
• Experience working with Order Management Systems (OMS) and Content Management Systems (CMS)
• Solid understanding of product data structures, inventory flows, pricing logic, and digital merchandising concepts
• Exceptional attention to detail, with a strong emphasis on Quality Assurance (QA), validation, and data accuracy
• Experience overseeing various projects, adhering to strict deadlines, and thriving in a dynamic, rapidly changing environment
• Effective team collaborator with excellent communication abilities, a passion for solving problems, and a high adaptability to change
• Experience documenting business processes, user workflows, or system configurations using tools like JIRA, Confluence, or similar software
• Working knowledge of Microsoft Office Suite (Excel, PowerPoint, Word) and Adobe Creative Suite (Photoshop, Illustrator, Acrobat)

Responsibilities

• Administer end-to-end product data onboarding across the ecommerce ecosystem, ensuring SKU setup, dynamic pricing, inventory allocation, and attribute tagging meet system and business standards
• Manage product lifecycle execution using Salesforce Commerce Cloud (SFCC), including product scheduling, attribution, and page activation via Business Manager and supplemental merchandising tools
• Use HTML and web publishing tools to deploy and Quality Assurance (QA) product copy, promotional content, and site experiences that align with brand standards
• Operate within a multi-system architecture, working with Order Management Systems (OMS), Content Management Systems (CMS), and middleware Application Programming Interfaces (API’s) to troubleshoot issues across the digital stack
• Leverage SQL and Google BigQuery to develop operational reports, automate data validation, and support root-cause analysis of performance issues and system failures
• Act as a secondary on-call escalation point for ecommerce platform support, ensuring uptime and issue resolution during critical after-hours windows
• Create and maintain detailed process documentation, including technical workflows, business rules, and data mappings to ensure scalability and cross-functional enablement
• Conduct rigorous User Accepted Testing (UAT) and production Quality Assurance (QA), validating site updates, product setups, and data integrations across staging and live environments
• Partner with Site Merchandising, Digital Operations, Guest Services, and Fulfillment to drive accurate execution of catalog data syncs, inventory flows, and order lifecycle events
• Apply automation-first thinking to streamline manual workflows and introduce tooling enhancements that reduce operational friction and human error
• Follow and help evolve ecommerce platform governance, including taxonomy standards, tagging schema, and deployment protocols

Preferred Qualifications

• Bachelor’s Degree in Business, Information Systems, Computer Science, or related field and/or 5+ years of equivalent work experience