Dynamics Customer Engagement Developer
| Company | Morgan Stanley |
|---|---|
| Location | Montreal, QC, Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior, Expert or higher |
Requirements
- 7+ years of hands-on experience developing, customizing, and integrating Dynamics 365 CE (model-driven apps)
- Deep expertise in the Dynamics CRM data model, security model, and extensibility (plugins, workflows, Power Automate, custom APIs, etc.)
- Demonstrated experience as a technical lead or primary technical contact for large-scale Dynamics 365 implementations
- Advanced skills in Power Platform, Dataverse, JavaScript, C#, .NET, and Azure integrations
- Proven ability to independently analyze and solve complex technical problems in real time
- Excellent communication skills for effective technical collaboration
- Strong organizational and time-management skills, with the ability to prioritize and manage multiple technical issues
Responsibilities
- Serve as the principal technical contact for Dynamics 365 CE (model-driven apps), focusing solely on technical solution delivery during NA business hours
- Analyze, design, and implement scalable, maintainable, and robust technical solutions within Dynamics 365 CE, following best practices for customization, configuration, and integration
- Architect solutions that meet performance and security requirements
- Provide expert-level, real-time technical guidance and troubleshooting, proactively resolving complex and critical issues
- Lead investigation, root cause analysis, and resolution of technical incidents to ensure system reliability and performance
- Mentor and guide junior developers, upholding high technical and coding standards
- Maintain up-to-date knowledge of Microsoft Dynamics 365 CE platform updates, features, and new technologies
- Document technical solutions, configurations, and support processes as needed
Preferred Qualifications
-
No preferred qualifications provided.