Duty Manager – Customer Operations
| Company | Piedmont Airlines |
|---|---|
| Location | Charlotte, NC, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- Previous airline management experience and working knowledge of AOA environment
- Proven success as a Team Leader with ability to preplan manpower and equipment
- Ability to work independently, set and meet own deadlines
- Ability to work well with all levels of management and support staff
- Able to defuse conflicts among team members
- Familiarity with Microsoft Office Suite
- Flexible schedule
Responsibilities
- Keep company goals and customer expectations in mind when overseeing daily operations
- Coach and provide career development to the team
- Correct non-compliant behavior and impose disciplinary action as required
- Understand the corporate culture, policies, and goals, and take measures to implement these into daily work routines
- Manage the operational activities of the department in accordance with established policies and procedures
- Manage a team with varied duties to include unit managers, supervisors, and agents
- Administrative duties to include daily/weekly/monthly reports
Preferred Qualifications
- Previous management experience in a hub environment
- Extensive knowledge of QIK, Sabre
- Bachelor’s degree in aviation, business, or another related field