Donor Experience Consultant

Donor Experience Consultant

Requirements

• Bachelor’s degree or equivalent combination of education/experience
• Experience developing and implementing strategic plans
• 4 years of professional experience in donor relations/stewardship, events or related development work specifically working with major gift donors
• 1 year of management experience

Responsibilities

• Oversees a central stewardship program for the seven health science colleges that supplements the individual efforts of the HSC teams and develops unit specific experiences that build loyalty, engagement, and support for Ohio State; Develops a strategic annual plan with each college for stewardship-focused activities that provide an exceptional and inspiring experience for donors/prospects; All engagements should have a defined purpose, include concrete messaging around unit fundraising priorities, and have strategic follow-up tactics/activities that are executed in an effective and timely manner; Evaluates existing stewardship events, based on data and benchmarking, and provides recommendations on how to modify for better/broader donor engagement; Creates opportunities to assist in strengthening relationships with prospects, building pipeline, and generating interest in learning more, advocating, or supporting HSC efforts at large; Tailors strategic follow-up tactics based on development officer’s next steps and audience; Oversees all aspects of event logistics when creating a donor engagement; Performs regular data analysis on registrants/attendees to assist in building out strategy for future events.
• Creates opportunities for donors across the Wexner Medical Center and Health Science Colleges to see, experience, and monitor the impact of their philanthropy through the oversight and execution of donor and fund impact reporting; Sets the strategic direction for impact reports and ensures projects are delivered on time and with attention to details and emotional potency; Identifies intentional and innovative means to communicate impact to large groups of donors, maximizing effort and reach; Leads conversations with senior leadership, fundraisers, communications staff, physicians, and the grateful patient team throughout the impact report development; Proactively seeks out opportunities to highlight/feature donor impact in communication pieces and/or engagement events; Benchmarks both internally and externally with peer institutions to identify new avenues for stewardship, and promote the unique efforts of their team that continue to make it “best in class.”
• Provides strategic oversight to the staff responsible for acknowledgements, memorial/in honor of recognition and caregiver donor appreciation communications, and fiscal impact reporting for the WMC and the OSUCCC-James; Creates and maintains staff resource materials related to areas of responsibility.
• Hires, trains, and supervises staff; Establishes and monitors goals, provides performance feedback and coaching, and supports professional development; Completes annual performance management procedures and manages performance issues; Is responsible for using independent, consistent, and fair judgement in exercising authority; Develops procedures, assigns and prioritizes work, and ensures that the resources needed to accomplish work are provided; Performs other duties as assigned.

Preferred Qualifications

• Experience working in the donor relations/stewardship field in higher education, a large university-related medical center or a healthcare fundraising organization
• Experience planning and implementing strategic engagement opportunities
• Demonstrated success in managing complex programs and projects