Document Operations Specialist

Document Operations Specialist

Requirements

• High School degree required, college degree preferred.
• 1-3 years’ experience working in Operations Support or Financial Services.
• Knowledge of auto finance.
• Proficient computer skills with working knowledge of internet and standard business applications such as Microsoft Office; Ability to quickly learn new computer applications as required.

Responsibilities

• Support operational work streams and tasks within the Auto Finance Originations and Funding processes.
• Determines vendor needs and provides resolution while maintaining a high standard of service.
• Identifies appropriate course of action for more complex issues or disputes.
• Performs complex data entry, processing, documentation and reporting.
• Ability to review and manually update reports for leadership.
• Reviewing accuracy of information.
• Analyzing and researching items for resolution.
• Performs quality assurance.
• Completing and overseeing daily checklist ensuring all controls, procedures and processes relating to the assigned functions are followed.
• Ensuring all operational risk/issues are identified and mitigated appropriately and proactively.
• Handles standard documentation associated with daily activities, which may include processing, reviewing, or distributing materials.

Preferred Qualifications

• Experience working with high volumes of data.
• Experience working with vendors.
• Advanced Excel skills.