Document Mgmt Team Member

Document Mgmt Team Member

Requirements

• Must have Notary of Public Certification
• Fluency in the English and Spanish is required (Portuguese is helpful but not required)
• Must have a high-speed internet connection and modem
• Must have a dedicated office/workspace with little to no distractions
• Must be able to make and receive telephone calls
• Must be proficient with Microsoft Outlook, Microsoft Excel, and Adobe Acrobat
• Ability to troubleshoot and fix minor computer problems independently
• Ability to operate a computer, telephone, calculator, and other related office equipment
• Ability to visually review handwritten and computer-generated documents, as well as view a computer screen
• Ability to multitask and communicate effectively with team members and customers in a professional manner
• Excellent verbal and written communication skills
• High attention to detail and accuracy, with excellent follow-up skills
• Ability to sit at a desk for extended periods of time

Responsibilities

• Handling inbound and outbound calls with timeshare owners and/or internal customers
• Communicating and following up with timeshare owners by phone, email, and/or letter regarding their outstanding contract documents and assisting them in signing the documents electronically or by mail
• Assisting timeshare owners with questions about their outstanding documents, making payments, usage inquiries, and/or general account inquiries
• Responsibilities include verifying sales proposals from internal customers to ensure the proposals are correct and accurate before contracts are entered into the system

Preferred Qualifications

• Customer Service, Document Management, Banking experience, Timeshare experience, or other related experience preferred