Diversified Industries Merchant Services Relationship Management Leader – Payments – Executive Director

Diversified Industries Merchant Services Relationship Management Leader – Payments – Executive Director

Requirements

• Minimum of 8 years of experience in relationship management or sales, with a strong emphasis on contract negotiation.
• Demonstrated ability to think strategically and deliver tactically, ensuring effective execution of plans.
• Proven leadership experience with a track record of successfully managing teams and projects.
• Extensive experience working with C-suite clients, particularly in large Fortune 500 companies, demonstrating the ability to understand and address their unique needs and challenges.
• Ability to collaborate and influence across multiple stakeholder groups, fostering strong partnerships and driving results.
• In-depth knowledge of the payment processing industry, acquiring, and/or merchant services.
• Proficiency in computer software systems, including word processing, spreadsheets, and databases.
• Exceptional verbal and written communication skills, with the ability to convey complex information clearly and persuasively.
• Strong time-management skills, with the ability to handle multiple tasks simultaneously, prioritize effectively, and meet dynamic deadlines.
• Must be able to travel nationally up to 30% annually.

Responsibilities

• Directs the management of all account relationships within an assigned portfolio, typically through both face-to-face and non-face to face communication channels, written and verbal. This includes negotiating contracts needed to meet retention and consulting goals.
• Manages the assigned portfolio includes regular status reporting and ongoing maintenance of portfolio database system used to measure performance and/or results.
• Provides thought leadership, proactive insights and consultation on payments optimization strategies to clients within the portfolio, and identifies opportunities for JPMorgan Payments collaboration to deliver the full value of the firm.
• Acts as transaction processing consultant for clients providing alternative processing solutions and options. Monitors and analyzes financial consequences of processing methods and works with clients to minimize their costs in this area.
• Identifies improvements to existing systems/products, and opportunities for new products and services. Sells value-added products or services to existing accounts.
• Develops and implements educational programs designed to improve client’s transaction processing performance.
• Works with internal departments to ensure a high level of support for the client. Examples include resolving software, hardware, and policy problems.
• Manages communications with lines of business partners to ensure a unified account management strategy with client base.
• Identifies and implements processes to reduce companies operating expense.

Preferred Qualifications

• MBA