District Success Manager

District Success Manager

Requirements

• 2+ years of experience as a school administrator
• 3+ years of classroom teaching experience
• 2+ years of customer success, account management, or education-focused customer support experience
• Strong problem-solving skills and creative thinking to help district partners find ideal solutions
• Deep understanding of teachers and school districts and a clear passion for education
• Outstanding communication skills: Ability to communicate concisely and persuasively in multiple formats, including email, written documents, digital presentations, and verbal conversations
• Project management & prioritization experience and the ability to reliably execute & support dozens of school district accounts simultaneously & efficiently
• Strong data analysis skills that include creating visuals and using data to tell a story

Responsibilities

• Manage school district implementations with thoughtful leadership and guidance
• Consistently represent an in-depth perspective of educator & student needs throughout the company
• Drive successful district implementations from pre-sales throughout the lifecycle of the relationship
• Work with CRM and Project Management tools to implement processes that consistently generate high levels of district engagement
• Navigate complex discussions with empathy and confidence, identifying nuanced customer needs & facilitating change management within systems to boost effective usage & satisfaction with Khan Academy’s products & content
• Use internal tools with fidelity & identify opportunities to improve usage over time
• Facilitate professional development sessions for teachers and administrators on how to effectively use Khan Academy
• Drives improvements to district success playbooks over time by testing new ideas, measuring results, and collaborating closely with other district success managers.

Preferred Qualifications

• Experience using Khan Academy in the classroom with students
• Strong coaching skills, including the ability to coach and mentor existing and new administrators, teachers and administrators
• Experience developing and analyzing qualitative and quantitative data in order to inform instructional practices
• Excellent organizational skills – ability to manage multiple tasks concurrently, from start to finish
• Strong technology skills including ed tech tools, video recording software, live video-conferencing tools, & Google Workplace tools
• Ability to travel up to 10% to support educators