Dispute Investigative Quality Assurance Analyst
| Company | SoFi |
|---|---|
| Location | Cottonwood Heights, UT, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level, Senior |
Requirements
- Minimum 3 years of previous experience in banking or fintech disputes and investigations
- Knowledge of banking compliance trends, rules, and regulations
- Excellent organizational and both written and verbal communication skills
- Professional demeanor and excellent work habits, independently and in a team environment
- Interpersonal skills/ Ability to establish peer relationships
- Experience working in processes that must adhere to NACHA, Reg E, Reg CC, Reg D, Truth in Savings Act, etc.
- Self-motivated and able to work independently applying analytical skills required to manage reviewing tasks
- Strong understanding of financial services, including operations and compliance, Reg E, Reg Z
- Ability to multi-task and manage competing priorities
- Must be detail oriented with an ability to work in a fast-paced environment
- Proficient with Microsoft Office Suite (Word, Excel, PowerPoint)
- Proficient with Google Docs and Forms
Responsibilities
- Responsible for completing quality reviews of all stages of a dispute with a primary focus on decision accuracy
- A Subject Matter Expert on all dispute types covered by the team; Reg E, Reg Z, Reg CC
- Stay up to date on industry trends as it relates to financial transaction activities and disputes
- Proactively work with management on team processes to provide feedback to help improve efficiency, accuracy & quality of reviews and highlight any concerns
- Adhere to department SLAs
- Create and maintain strong/positive relationships with internal and external partners
- Ensure dispute activities comply with all laws, regulations, and SoFi directives
- Proactively identify risks and opportunities, addressing and/or escalating issues to stakeholders and business unit leaders
- Deep understanding of processes within each SoFi product and recommend appropriate control points to ensure safety and soundness of functionality
- Partner with PMO and Engineering on automation and enhancements to processes
- Communicate ongoing evaluation and project performance with key stakeholders and business leadership
- Establish and maintain an effective feedback loop with stakeholders and business unit leaders
- Support special projects and seek efficiencies within QA processes
- QA production support when necessary
Preferred Qualifications
- A Combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions
- 3+ year working experience preferred in banking or credit union operations that provides a working knowledge of products, services, systems operational policies and procedures, and regulatory compliance issues
- Demonstrable decision making skills (experience making decisions, uncovering needs)
- Ability to be comfortable and high performing in a changing and complex environment.