Dispatch Operator Job Family

Dispatch Operator Job Family

Requirements

• Associate Degree in Electrical or Electronics Technology, or related field, or equivalent work experience such as two or more years’ experience in Line, Substation, Generation, or DDC Support departments.
• Successful completion of the System Operations/Power Dispatch (SOPD) test is required.
• A good safety record and knowledge of electrical safety procedures and AEP’s Accident Prevention Manual.
• A work history that demonstrates dependability and responsiveness to business needs.
• An excellent attendance record.
• Satisfactory hearing and the ability to identify line colors.
• Demonstrated ability to work well with others and be a team player.
• Effectively manage multiple tasks in a high stress environment for extended periods of time.
• Must have computer literacy skills and the ability to learn new computer programs.

Responsibilities

• Prioritize routine and emergency work to meet the needs of our internal and external customers.
• Operate distribution applications during routine and emergency switching procedures.
• Clearly and precisely communicate verbal instructions using radio and telephone systems, as well as provide clear written communications through various applications.
• Update and maintain mapping systems.
• Support all DDC team members.
• Assume other duties and responsibilities as assigned.
• Continue on the job training as well as training program and testing to progress to an Operator Grade 2 within the Company established timeframes.
• Participate and assist in planning team safety meetings.
• Foster and maintain a positive work culture.

Preferred Qualifications

• High acceptance rate for overtime is required.
• Shift work of days, evenings, and mid-nights including on weekends and holidays.