Dispatch Coordinator
| Company | GWTM |
|---|---|
| Location | Langhorne, PA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level |
Requirements
- High school diploma or equivalent
- 1+ years of experience dispatching class A trucks
- 3+ years related experience in the transportation industry
- Strong typing skills
- Well versed with Microsoft Office Suite
- Demonstrated problem-solving and critical thinking skills
- Excellent attention to detail
- Ability to work well in collaboration with others
- Ability to quickly pivot between different tasks and reprioritize throughout the day
- Solid organizational and time management skills
- Excellent with building and maintaining relationships
- Ability to speak, read, write, and understand English in a professional manner
Responsibilities
- Answer all incoming phone calls promptly and courteously
- Collaborate with agents and drivers to find the ideal freight
- Enter orders into our operational system for agents and drivers
- Provide timely fuel advances to keep our drivers on the road
- Handle request for additional advances per AOP Work Instructions
- Guide drivers to the nearest repair facilities
- Assist in providing directions to drivers
- Dispatch trip numbers in computer for agents and drivers
- Conduct daily check calls with drivers, keeping tabs on ETAs, updates, and resolving any issues
- Be the first line of support for agents during emergencies and routine situations alike
- Find and assign freight to available drivers, optimizing their routes and maximizing efficiency
- Manage POs for inspections, repairs and tires
- Embrace a variety of responsibilities that keep our operations running smoothly
Preferred Qualifications
- Experience dealing with freight for flatbeds, step decks and dry vans
- Knowledge of DOT rules and regulations