Disability Benefit Analyst
| Company | TELUS |
|---|---|
| Location | Kelowna, BC, Canada, Montreal, QC, Canada, Toronto, ON, Canada, Burnaby, BC, Canada, Calgary, AB, Canada, Edmonton, AB, Canada, Dieppe, NB, Canada, Vancouver, BC, Canada, Halifax Regional Municipality, NS, Canada |
| Salary | $37700 – $73000 |
| Type | Full-Time |
| Degrees | Bachelor’s, Certificate |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Post-secondary education or equivalent work experience
- Intermediate to advanced proficiency in Microsoft Office, particularly Excel
- Strong analytical and problem-solving skills
- Strong written and verbal communication skills
- Excellent organizational and time management abilities in a fast-paced environment
- Understanding of computer technology and systems
Responsibilities
- Conduct payroll data analysis (daily, weekly, monthly) adhering to client-specific disability management programs and service level agreements
- Analyze and process payments for clients’ employees, ensuring compliance with specific rules
- Produce custom reports, perform audits, and reconciliations as needed
- Respond to internal and external inquiries, providing timely support via various channels
- Communicate effectively with TELUS Health departments and clients, following best practices
- Analyze, optimize, and define new processes to enhance efficiency and mitigate risks
- Review technical specifications, troubleshoot issues, and participate in system testing
- Maintain client data using in-house applications and learn new skills/software as required
- Oversee production of benefits and payments, ensuring accuracy and adherence to regulations
- Perform year-end tasks and evaluate internal controls
- Identify, track, and archive records related to client pay feeds
- Meet productivity objectives, deadlines, and KPIs
- Manage and prioritize activities effectively
- Identify problem sources and propose solutions
- Demonstrate flexibility in work hours to support National Clients
- Work closely with internal teams and provide support as needed
- Carry out other related tasks and projects as assigned by supervisor
Preferred Qualifications
- Certificate/degree in business administration or accounting
- Experience in absence/disability management or HR/payroll systems
- Member of the Canadian Payroll Association (CPA)
- Knowledge of benefit payment laws and regulations
- Fluent in both written and spoken French