Director – Workplace Services

Director – Workplace Services

Requirements

• Minimum of 9 years experience in the strategic and operational aspects of facilities management, project management and workplace services in a high-growth, dynamic environment.
• Be a season and experienced leader in the strategic and operational aspects of facilities management and workplace services in a high-growth and dynamic environment.
• Have an evolving knowledge of commercial and corporate real estate and facilities management.
• Exhibit strong analytical, conceptual thinking, strategic planning and execution skills.
• Have an excellent track record of establishing relationships, influencing and negotiating competing priorities among business partners and key stakeholders.
• Strong written and verbal communications to cross functional stakeholders and executives.
• Have an excellent grasp of business-oriented financial concepts, financial analysis, budget formulation, and business case development.
• Bachelor’s degree: Facility Management, Business Administration or a related field.
• Certifications: Hold one or more relevant industry designations – MCRw, MCR, CFM, PMP, IWFM, IFMA, etc.

Responsibilities

• Operate Workplace Services as a business, combining strategic oversight with tactical execution.
• Oversee the efficient operation, maintenance, and management and support productivity across multiple office locations in the Bay Area.
• Directly oversee the delivery of ‘workplace services’ in the Bay Area generally defined as including Facilities Management, Event Management, Employee Services & Amenities, Property Management and Office Services.
• Lead and manage a regional facilities team, providing guidance, coaching, and support to ensure high-performance levels and the effective execution of all facilities operations and workplace experience fostering a culture of collaboration and excellence.
• Act as a regional leader while contributing to the overall strategy of the global Real Estate & Workplace Services organization.
• Proactively engage and build trusting relationships with stakeholders to provide updates on site performance, challenges, and opportunities for improvement and socialize programs.
• Collaborate closely with the Workplace Experience and Employee Services teams to drive and develop program strategies, drive user engagement, and enhance the workplace experience with a focus on improving culture, employee engagement, attendance and contribute innovative ideas for program improvement.
• Be a proactive partner to the business and other internal business partners to help drive collaboration, strategy, problem solving and communications.
• Oversee the budgeting process for all facilities-related expenses, ensuring effective cost control and alignment with organizational priorities.
• Monitor expenditures and implement cost-saving initiatives where possible.
• Establish and maintain governance structures to ensure operational excellence, compliance, and risk mitigation.
• Monitor key performance indicators (KPIs) and implement improvements as needed.
• Drive improvement, efficiency and operational excellence and elevate the workplace experience to drive employee engagement and presence.

Preferred Qualifications

No preferred qualifications provided.