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Director – UX Research
| Company | Strava |
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| Location | San Francisco, CA, USA |
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| Salary | $241000 – $283000 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Senior, Expert or higher |
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Requirements
- 8+ years of UX Research experience in a corporate agile setting
- Bachelor’s degree in Psychology, Social, Behavioral Sciences, or Human-Computer Interaction
- Expertise in a wide range of qualitative and quantitative research methods, including pathfinding work, usability studies, interviews, focus groups, surveys, card sorts, and heuristic reviews, large quantitative surveys
- Exceptional communication skills, adept at translating data into actionable insights both verbally and in writing
- Expertise in data-driven storytelling, transforming raw data into compelling narratives and visualizations
- Expert in taking user personas and working with Data Science to build customer cohorts
- Familiarity with quantitative and qualitative research tools like QuestionPro and UserTesting, as well as UX methodologies such as Design Thinking and Lean UX
- Strong organizational, analytical, critical thinking, and team-building abilities
- Proven track record of effective collaboration with cross-functional teams
Responsibilities
- Plan, Define and Implement our Research Roadmap: Define and create a quarterly and annual roadmap that aligns with our product roadmap and business priorities. Manage research plans, timelines, and budgets to ensure projects are completed on schedule.
- Conduct and Direct User Research: Plan and execute qualitative and quantitative research studies across a wide variety of needs: large scale surveys, usability, trust and safety, monetization, B2B, etc. Prepare detailed reports, personas, journey maps, and presentations to effectively communicate insights to stakeholders.
- Measure and Analyze Data: Interpret and synthesize research findings to generate actionable insights and recommendations for product improvements. Develop metrics (like but not limited to CSAT, NPS) to measure user satisfaction.
- Stay Updated: Keep abreast of the latest UX research methods, tools, and industry trends to continuously improve research practices.
- Conduct Competitive Analysis: Analyze competitors’ products to understand market trends and identify opportunities for innovation.
- Facilitate Workshops: Lead workshops and brainstorming sessions to gather input from stakeholders and users.
- Oversee research operations: Manage third party agencies, participant recruiting and incentives, focus groups, unmoderated testing, etc.
Preferred Qualifications
- Master’s or PhD degree preferred
- Data Science experience is a plus
- Commitment to ongoing learning and staying current with industry techniques and tools
