Director – Trading Partners

Director – Trading Partners

Requirements

• 10+ years of experience in trading partner management with a focus on building collaborative, aligned relationships.
• Preferred understanding of the 21st Century CURES Act and corresponding EVV requirements, Medicaid revenue cycle, EVV aggregation, and EDI standards.
• Strong project management acumen with the ability to drive operational excellence through partnership with cross-functional teams.
• Strong customer-facing presence with the ability to interact with customers and 3rd parties.
• Demonstrated experience in building scalable and repeatable processes in a system of record SaaS healthcare organization.
• Track record of hiring, training, coaching, mentoring, and retaining high performing staff.
• Exceptional communication skills, both written and oral.

Responsibilities

• Develop, own, and oversee HHAeXchange’s trading partner relationship playbook to deliver value through proactive outreach, adherence to EDI standards, seamless data exchange, reduced rejection rates, and minimized provider and payer support escalations.
• Manage all trading partner KPI’s and report monthly on performance to trading partners, executives and key stakeholders.
• Collaborate with the Revenue Cycle Operations team, the Operations Command Center, Payer & Provider CSM, Product, Engineering, and Technical Customer Care groups to align on interoperability best practices and set a standard for how HHAeXchange works with trading partners.
• Lead, coach, mentor, and optimize the Trading Partner Management team.
• Other responsibilities as communicated, align with typical leadership responsibilities (i.e. owning and managing daily standups, weekly and monthly meetings, and 1:1’s, etc..).

Preferred Qualifications

• Preferred understanding of the 21st Century CURES Act and corresponding EVV requirements, Medicaid revenue cycle, EVV aggregation, and EDI standards.