Director – Technical Services RMO
| Company | Palo Alto Networks |
|---|---|
| Location | DeSoto, TX, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Expert or higher |
Requirements
- 10+ years in customer-facing technology services projects in a Resource Management capacity including understanding of Professional Services consulting business in a technology product and/or services company
- BS or Business bachelor’s degree
- Self-starter, solution-oriented, and willing to learn
- Exceptional communication, influencing and analytical skills
- Strong oral presentation, listening and influencing skills
- Proven problem solving and collaboration skills
- Familiarity with forecasting processes and tools
- Understanding of organizational goals and strategic priorities; ability to work under pressure and manage multiple priorities
- Requires managing the process worldwide, so must be willing to work outside normal local work hours on occasion
- Experience using a Professional Services Automation tool to manage projects, skills and resources
- Ability to make assessment and judgment calls quickly and accurately
- Advanced Excel / Google Sheet skills, mathematical aptitude
Responsibilities
- Overseeing the global team responsible for the allocation and utilization of resources within the Technical Services organization
- Ensuring efficient project staffing by monitoring resource availability, forecasting future needs, and matching resources to projects
- Leading the Resource Management, Capacity Planning, and Vendor Management functions
- Collaborating with Technical Services Business Leaders, Finance, Technical Services Operations, Sales Operations, and Contingent Workforce teams
- Ownership of process and capacity models to forecast headcount needs by geo and skillset
- Facilitating the fulfillment of staffing requests and prioritizing resource requests
- Centralizing the reporting & insights of resource requests globally
- Driving rigorous interlocks across the organization to review pipeline impacts on near term demand & resource allocation
- Ownership of regular cadence and framework of reporting RMO KPIs
- Managing the global Technical Services Vendors and putting in place governance structures to track vendor performance
- Driving transformative projects across the RMO team in support of data integrity, leveraging automation / tooling where possible
Preferred Qualifications
-
No preferred qualifications provided.