Director – Technical Operations
| Company | Intuitive Surgical |
|---|---|
| Location | Sunnyvale, CA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s, Master’s |
| Experience Level | Expert or higher |
Requirements
- Minimum Bachelor’s degree in Computer Science, Information Technology, or a related field (Master’s preferred).
- 10+ years of experience in technical operations, infrastructure management, or a similar role, with at least 5 years in a leadership capacity.
- 5 or more years of leading teams of 10 or more within this area of discipline
- Strong expertise in digital infrastructure, data services, and database administration, service desk, and networking.
- Proven experience in incident response, monitoring, and observability tools (e.g., Datadog, Splunk, New Relic).
- Solid understanding of networking, datacenter management, system backup/recovery, and database technologies (e.g., MySQL, PostgreSQL, SQL Server, or NoSQL solutions).
- Familiarity with ITIL frameworks and operational best practices.
- Strong leadership and communication skills, with the ability to collaborate across cross-functional teams.
- Experience managing budgets, vendors, and contracts.
- Background in digital product environments and customer-facing applications.
Responsibilities
- Define the vision, strategy, and roadmap for technical operations, networking, and data services support to ensure the reliability, scalability, and performance of digital products.
- Collaborate with business and technology leaders to align infrastructure and operational initiatives with company objectives.
- Foster a culture of operational excellence, proactive problem-solving, and continuous improvement across teams.
- Build, mentor, and lead a high-performing team of infrastructure engineers, database administrators, and technical support professionals.
- Establish best practices in infrastructure management, monitoring, automation, and operational support to enhance system performance and reliability.
- Develop training and career growth opportunities to ensure the team stays ahead of industry trends and technologies.
- Oversee the operations and maintenance of scalable, secure, and highly available infrastructure to support digital products.
- Ensure system uptime, resilience, and disaster recovery readiness, including cloud and on-premises environments.
- Strengthen operational monitoring, observability, and incident response to proactively identify and address system performance issues.
- Manage optimization of networking, backup and recovery, and data center operations for efficiency and reliability.
- Oversee data services technical support and database administration to ensure availability, security, and performance across critical business systems.
- Ensure operations of cloud-based and on-premises infrastructure platforms (e.g., AWS, Azure, GCP, SQL Server, PostgreSQL, NoSQL solutions) meet operational needs.
- Ensure data accessibility, consistency, and integrity, partnering with stakeholders on best practices for data-driven decision-making.
- Implement and enforce infrastructure and data governance policies to ensure security, compliance, and operational resilience.
- Ensure alignment with industry regulations and best practices (e.g., GDPR, HIPAA, ISO 27001, HITRUST).
- Collaborate with security teams to identify and mitigate vulnerabilities in infrastructure and data environments.
- Stay ahead of emerging trends in infrastructure automation, AIOps, and cloud technologies to drive operational efficiency.
- Identify opportunities to enhance performance, reduce costs, and automate processes across infrastructure and operations.
- Drive innovation in observability, AI/ML-driven monitoring, and predictive analytics to improve system reliability.
- Partner with Product, Engineering, Security, Data Analytics, and IT teams to align infrastructure and operational capabilities with business needs.
- Act as a thought leader in technical operations, advocating for best practices and fostering collaboration across teams.
- Communicate key operational metrics, risks, and opportunities to senior leadership, ensuring transparency and alignment.
Preferred Qualifications
- Certifications such as AWS Solutions Architect, Azure Administrator, ITIL Practitioner, or technical infrastructure/database-related certifications.
- Experience in DevOps practices, automation, and CI/CD pipelines, and MLOps.