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Director – Solutions Engineering
| Company | Culture Amp |
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| Location | Chicago, IL, USA |
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| Salary | $220000 – $260000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Senior, Expert or higher |
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Requirements
- 8+ years of experience in a Solutions Engineering or related role, preferably within the HR technology space.
- Demonstrated expertise in Performance Management, Engagement, and People Analytics, including data flows, orchestration, and integrations.
- Proven ability to lead customer-facing technical discussions and tailor solutions to enterprise needs.
- Strong leadership skills with experience managing or mentoring team members.
- Exceptional ability to simplify complex technical problems and translate them into business value.
- Experience working in a pre-sales environment, including RFP processes and executive presentations.
- Passion for innovation and continuous improvement in customer-centric solutions.
Responsibilities
- Hire, onboard, and manage a team of Solutions Engineers with a mix of technical and consultative expertise.
- Define clear roles and responsibilities, ensuring alignment with cross-functional partners (Sales, Product, and Customer Success).
- Provide ongoing coaching and development opportunities to help team members excel in their roles.
- Partner with Sales to lead complex, tailored product demos and value discovery workshops for enterprise and mid-market prospects.
- Act as a trusted advisor, aligning customer needs with Culture Amp’s solutions while demonstrating our competitive differentiation.
- Collaborate with Customer Success to ensure a seamless transition from pre-sales to implementation, focusing on measurable outcomes and quick wins.
- Develop foundational assets, including discovery frameworks, onboarding plans, and playbooks for scalable and repeatable success.
- Create vertical-specific value propositions, technical demonstrations, and customer success stories tailored to strategic markets.
- Certify Account Executives on self-service demo capabilities for smaller accounts while maintaining a focus on complex enterprise engagements.
- Establish and track KPIs such as time to value, customer retention rates, close rates, and customer lifetime value.
- Leverage data-driven insights from customer engagements to inform opportunities for product improvement and innovation, creating a feedback loop with the Product team.
- Partner with Product to influence roadmap by aligning customer feedback with strategic GTM priorities.
- Lead pilot initiatives for strategic accounts and vertical-specific GTM campaigns, iterating on feedback to optimize results.
- Build and maintain a repository of technical documentation, best practices, and enablement materials.
- Ensure proper solution scoping for implementation, aligning technical integrations to increase customer stickiness.
- Partner with Revenue Operations to prioritize accounts, leveraging tools like 6Sense for strategic targeting.
Preferred Qualifications
- Passion for innovation and continuous improvement in customer-centric solutions.
