Director – Sales Operations

Director – Sales Operations

Requirements

• 6+ Years of Relevant Experience in Professional Services Operations, Field Operations or Customer Operations, as well as program management and client relationship management
• 2+ years PS/Sales tool experience – Salesforce required; experience in PS platforms such as FinancialForce
• Proven track record of managing multiple concurrent projects/programs and successful delivery in a cross-functional environment
• Ability to navigate ambiguity in a fast-paced environment and prioritize multiple work threads to maximize impact
• Demonstrated ability to influence management, teams and individuals across multiple functions within the organization
• Problem solving, analytics and communication experience
• This position is not eligible for visa sponsorship.

Responsibilities

• Supporting the EVP of Solutions & Services with strategic, project and program planning, design and execution. Provide end-to-end operational expertise with focus on offering optimization, standardized frameworks and process improvements to improve business outcomes.
• Partnering with Sales, Services, Finance, Marketing, Product, and HR to develop annual plans for Solutions & Services teams including segmentation, coverage model, territories, quota, compensation plans, and New ARR / Expansion / Bookings / Revenue and Utilization targets
• Driving Solutions & Service operating rhythm including global forecast process, opportunity management, QBRs and deal reviews. Establishing standardized processes and reporting globally to eliminate redundancy and to improve visibility into Solutions & Services performance.
• Developing analytical framework for measuring and improving performance assessment of bookings, capacity, cross-functional resource ratios, and productivity via automation and self-service capabilities with focus on efficiency across all levels of the Solutions & Services organization.
• Driving innovation, best practices and achievement of strategic objectives. Applying proficiency in process optimization, strategic planning, and system optimization within the Solutions & Services organization to improve business performance.
• Hiring and developing a high performing team of Solutions & Service operations professionals.
• Cultivate and leverage relationships with business stakeholders to influence, drive consensus, and resolve conflicts. Collaborate with Field Sales, Enablement, Product, Marketing, Sales Operations, Legal, Procurement, Finance and IT.

Preferred Qualifications

• Strong analytical thinker with interpersonal skills to influence, maintain strong relationships and collaborate at all levels.
• Consultative and a problem solver, demonstrating good judgment in obtaining solutions to make the programs and strategies successful.
• Able to navigate ambiguity in a fast-paced environment and prioritize multiple work threads to maximize impact.
• Known for your integrity, compassion, and as a trusted business partner. Curious and positive with a passion to learn, innovate and improve.
• Flexible and nimble with the ability to embrace and drive change in a fast paced environment.
• Capable of breaking down complex problems and proposing thoughtful recommendations.