Director – Risk Management – Payments/Digital

Director – Risk Management – Payments/Digital

Requirements

• Bachelor’s degree in Risk Management, Business, Finance, or a related field; OR 4+ years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 8+ years of risk management, regulatory or operations experience in a relevant functional area to include banking, insurance, financial services, audit, project management, public accounting or other related operational area; OR advanced degree/designation in Risk Management, Business, Finance, or other discipline relevant to risk management and 6+ years of work experience in a discipline relevant to risk management; OR PhD in Risk Management, Business, Finance, or other discipline relevant to risk management and 4+ years of work experience in a discipline relevant to risk management.
• 3+ years of direct team lead or management experience.
• Advanced risk management experience in a complex institution and/or highly matrixed environment related to banking, insurance and/or financial services.
• Demonstrated experience in conflict resolution management and ability to effectively challenge at all levels of management and influence business outcomes.
• Experience leading and directing work with both internal and external partners in a highly collaborative environment.
• Demonstrated critical thinking and knowledge of data analysis tools and techniques and decision-making abilities, to include proven ability to effectively make data-driven decisions.
• Proactively identifies potential concerns and follows-up to resolve issues.
• Advanced knowledge of Microsoft Office products including Excel and PowerPoint.

Responsibilities

• Directs staff and initiatives that support risk management programs, to include governance support, risk oversight, risk infrastructure development, identification, quantification, and aggregation of key and emerging risks and/or operational risks and controls.
• Builds and manages a high performing team of risk professionals through recruitment, training, coaching, performance management and related managerial activities.
• Partners with key stakeholders in the business and oversees the formulation of stress test plans, identification, assessment and documentation of risks and controls, including risks associated with new or modified products, services, distribution channels, regulations and/or third-party operations.
• Directs the oversight of model risk through model documentation review, assessment of performance monitoring, model validation, and use implementation.
• Directs teams in the development of risk dashboards and reporting formats in alignment with risk appetite/profile and leads teams in the identification, quantification and aggregation of risks using analytical methodologies.
• Reviews, communicates and recommends the development of risk policies and procedures in partnership with senior leaders to ensure appropriateness and adequacy versus industry best practices and regulatory requirements.
• Accountable for the development, implementation and oversight of risk management frameworks.
• Oversees the preparation of key reports and communications and may present to governance committees, senior leaders, regulatory bodies and the USAA Board of Directors.

Preferred Qualifications

• Payments Industry Expertise: A deep understanding of payments networks (e.g., ACH, Wires, Zelle, Cards) and reconciliation practices.
• Payments Regulatory and Standard Knowledge: Familiarity with banking regulations and industry standards associated with payment systems, including relevant frameworks.
• Leadership, Team Management, & Collaboration: Proven track record to lead and motivate a team, build relationships, work effectively with cross-functional teams and external partners, and foster a risk-aware culture.
• US military experience through military service or a military spouse/domestic partner.