Director – Retail Channel Operations – Digital Appliances

Director – Retail Channel Operations – Digital Appliances

Requirements

• A Bachelor’s Degree with 12+ years of retail leadership experience, preferably in CE and other fast-moving categories
• Experience in customer experience design, development and visibility, and knowledge of retail tech
• Strong leader with strategic business management skills, who can appropriately shift between tactical and strategic perspectives
• Results-oriented, seeks empowerment, inquisitive, comfortable with ambiguity, and possesses versatile communication styles
• Ability to manage and develop teams, work cooperatively with internal business partners locally and globally, and customers, sharing ideas and developing effective solutions in line with brand plans and company mission
• Ability to influence, lead, motivate, and direct the activities cross functional resources and support groups to attain objectives, establish project schedules, and execute within the specified timeline
• Approximately 25% travel is expected

Responsibilities

• Lead a team with the responsibility for the planning, implementation, and ongoing management of Samsung’s portfolio presence across US retail
• Work closely with internal stakeholders, as well as retail channel partners, to drive brand preference and conversion across 5,500 stores in the US
• Responsible for the day-to-day leadership and management of the LOB Channel Operations team within the Retail Division, including fulfillment, maintenance and upkeep, budget, reporting, and schedule review
• Accountable to both manage and lead change and improvement, and develop a high-performing team aligned to the highest standards of planning and execution
• Partner with DA business stakeholders across sales, marketing and retail operations to support and execute against the DA Retail business plans within DA channel partners’ retail stores
• Support all product launches and promotional activities, including ONE Launch, and key drive times
• Bring bold and innovative thinking to continuously improve Samsung brand experiences, consumer product engagement, and rep knowledge in the retail environment
• Lead Samsung placement planning to optimize sales for each LOB product category across retail locations
• Uphold Samsung brand standards as you prepare retail merchandising and display plans based on HE category priorities, as well as shopper, consumer, and retail insights
• Digital content implementation (on device + digital in-store signage)
• Outline the channel training strategy, work with cross-functional partners to develop a training plan and field team (MSMs) to execute HE retail training initiatives
• Partners with 3rd Party Labor agencies and field leaders (MSMs) to leverage brand/product campaigns and insights at retail, to provide merchandising implementation and agency management
• Synthesize insights from qualitative and quantitative data points, compare data vs. KPIs, and identify optimization opportunities for future launch improvements
• Evangelizing the Samsung LOB vision and mission
• Lead a visible and high-performing DA Channel Operations team

Preferred Qualifications

• Constantly curious, leading by example to ensure research, insights, and data analytics drive our understanding of the customer and their needs
• A passionate customer advocate
• Demonstrated experience in executive presentations, storytelling and sound bites
• Self-starter, high level of energy, motivation, and ability to work independently, mobilize teams into action, and manage multiple projects with demanding platforms
• Strong leadership presence. Enables success for others through good partnerships and trusted partners. Skilled communicator who influences internal and external senior stakeholders and decision-makers
• Challenges the status quo, never settles, and drives, innovates to find a better way
• Humble, proud, and creates environments where team members enjoy accountability and fulfilment from working in your team