Director – Renewal Sales
| Company | Qlik |
|---|---|
| Location | Salt Lake City, UT, USA, King of Prussia, PA, USA, Dallas, TX, USA, Chicago, IL, USA, New York, NY, USA, Denver, CO, USA |
| Salary | $168000 – $200000 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior, Expert or higher |
Requirements
- 7+ years of experience in sales, customer success, or renewals, with at least 3 years in a leadership role owning a quota.
- Proven track record of driving GRR and exceeding renewal targets, particularly in a subscription-based model within the AMER region.
- Experience leading customer transitions to cloud/SaaS environments and familiarity with AI-driven solutions.
- Ability to identify and drive growth opportunities within accounts while effectively managing and mitigating renewal risk.
- Strong team leadership skills, with a focus on coaching and developing a high-performing team.
- Excellent communication, negotiation, and relationship-building skills.
- Data-driven mindset with a strong understanding of how to use analytics to inform decisions and forecast outcomes.
- Familiarity with Salesforce or other CRM systems and cloud-based software.
Responsibilities
- Lead and Manage the AMER Renewal Sales Team: Provide strategic direction, mentorship, and performance management to a team of renewal sales professionals across the region.
- Drive GRR Performance: Own the Gross Renewal Rate (GRR) for the AMER region, executing strategies to ensure renewals, minimize churn, and maximize customer satisfaction.
- Transition Customers to SaaS and AI Solutions: Lead efforts to move customers from on-premise solutions to Qlik’s cloud-based SaaS offerings and AI-driven innovations, positioning these transitions as opportunities for growth and enhanced customer outcomes.
- Customer Retention and Growth: Develop strategies to not only secure renewals but also identify opportunities to drive additional value and growth within accounts through upselling and cross-selling.
- Risk Mitigation: Proactively identify at-risk customers and collaborate with Customer Success, Support, and Sales teams to develop tailored solutions that address their needs and ensure renewal.
- Collaborate with the Customer Success Organization: Work closely with cross-functional teams, including Customer Success, Services, and Sales, to optimize customer retention, adoption, and satisfaction.
- Data-Driven Strategy: Utilize analytics to monitor renewal trends, forecast outcomes, and inform decisions, ensuring that strategies are informed by data and tailored to the specific dynamics of the AMER market.
- Operational Excellence: Ensure that renewal processes are streamlined and scalable, working with internal stakeholders to drive operational efficiency, compliance, and adherence to pricing strategies.
- Strategic Leadership: Own the development of the AMER renewal sales strategy, aligning with global objectives and ensuring that the team’s efforts support both customer retention and growth initiatives.
Preferred Qualifications
- Background in business intelligence or data analytics software.
- Experience working in a global, matrixed organization.