Director – Program Management

Director – Program Management

Requirements

• Bachelor’s degree required.
• 8-10 years years of experience in CRM and 360 campaign management, i.e. digital, direct mail, video, radio, etc. at an advertising agency at a media, direct marketing or interactive advertising agency.
• Experience in multiplatform content extensions and original content production.
• Working knowledge & understanding of web technologies, including HTML, DHTML, Flash, XML, etc.
• Possess an established track record of successful accomplishment with clients / teams.
• Must be proficient with Microsoft Office products, including MS Project.
• Experience with Workfront or related PM systems a plus.
• Strong communication and presentations skills – capable of presenting solutions in a clear, logical manner with an informed POV.
• Excellent risk management and negotiation skills.
• Excellent leadership skills with and ability/desire to mentor PM talent.
• Project documentation samples (SOW and Project Plan) and presentation example to demonstrate thinking / ability to align key stakeholders required.

Responsibilities

• Drives the planning and execution across multiple accounts of simultaneous integrated projects.
• Instills confidence in the management of the workflow delivery process, continuously assessing risk and avoiding foreseeable pitfalls of the workflow process.
• Actively tracks delivery progress and commercially manages the account (i.e. resource, vendor and budget management) for the benefit of the financial health of the account, team and the agency.
• Is seen as a knowledgeable and reliable partner via project communication to the Business Lead and provides proactive solutions.
• Is seen as a role model for how things at RAPP get done and exemplifies thorough and proactive communication skills, effectively managing up out and down.
• Proactively manages business and course corrects as need, escalating any issues until addressed with a clear and informed point of view on how to address.
• Implements and adheres to agency process and enforces it within the team and agency at large.
• Leads and develops direct reports to ensure compliance of departmental and agency policies and expectations, building the next generation of RAPPers.
• Builds strong internal relationships and when client facing – is seen as a viable partner ensuring delivery of on-time and on budget deliverables.
• Takes accountability for / manages the motion of project communication, liaising with all departments from start through completion.
• Ensures operations and resourcing support to meet the client business and agency goals for the account.
• Leads project delivery process collaborating with cross-functional teams / department heads from defining project specifications (goals, milestones, staffing, budget, schedule, and scope) through project completion and optimization (e.g. measurement, reporting, analysis and post-mortem. Ensures sign-off.
• Leads resource management partnering with Resource Manager for talent appointment and making sure the account gets the right people for the specific deliverable.
• Resolves critical timeline issues and implications (internally or externally driven) with viable solutions to address challenges. Evaluates and optimizes production workflows and processes with a goal of constant improvement.

Preferred Qualifications

• Experience with project management/workflow tools a plus.