Director – Product UX/Design

Director – Product UX/Design

Requirements

• 10+ years of experience in UX/UI design, product design, or interaction design, with a significant portion focused on digital products for B2B and B2C audience.
• 5+ years of experience in a design leadership role, including managing and mentoring direct reports.
• Experience in Lean UX and user centered design.
• A strong portfolio showcasing your leadership, design process, and impactful UX solutions for complex problems.
• Proven experience in developing and executing UX strategies that align with business objectives.
• Deep understanding of the end-to-end design process, including user research, information architecture, interaction design, visual design, and usability testing.
• Experience building or significantly contributing to Design Systems.
• Excellent communication, presentation, and interpersonal skills, with the ability to articulate design rationale and influence stakeholders.
• Proficiency with modern design and prototyping tools (e.g., Figma, Sketch, Adobe Creative Suite).
• Strong strategic thinking and problem-solving abilities.
• Bachelor’s degree in HCI, Design, Psychology, Computer Science, or a related field, or equivalent practical experience.

Responsibilities

• Lead, mentor, manage, and grow a high-performing team of UX/UI designers and user researchers.
• Foster a collaborative, innovative, and inclusive design culture.
• Set clear goals, manage workloads, provide regular feedback, and oversee the professional development of team members.
• Define hiring needs and participate actively in recruitment.
• Experience in budget planning.
• Define and articulate a clear vision for the user experience across all CareScout services products and digital touchpoints.
• Develop and execute a comprehensive UX strategy that aligns with product roadmaps and overall business goals.
• Champion user-centered design thinking throughout the company, ensuring the user’s voice is central to product development.
• Establish, implement, and refine design processes, workflows, and standards (including research methodologies, information architecture, interaction design, visual design, and usability testing).
• Oversee the creation, maintenance, and evolution of our Design System to ensure consistency and efficiency.
• Ensure the delivery of high-quality design outputs.
• Conduct user journey mapping and lean UX workshops.
• Partner closely with Product Management leaders to understand user needs, define product requirements, and align on priorities.
• Collaborate effectively with Engineering teams to ensure design feasibility and faithful implementation.
• Work with Marketing and Sales to ensure brand consistency and a cohesive customer journey.
• Present design concepts, strategies, and research findings persuasively to stakeholders at all levels.
• Oversee the user research function, ensuring that qualitative and quantitative insights continuously inform design decisions.
• Stay abreast of UX trends, emerging technologies, competitor experiences, and industry best practices.
• As a hands-on designer create UX/Design concepts, wireframes, journeys, and navigation flows.
• Ensure design projects are properly scoped, resourced, and delivered on time.
• Oversee and ensure the quality of design deliverables, including user flows, wireframes, information architecture documentation, mockups, prototypes, research findings, etc.

Preferred Qualifications

• Experience working in B2C & B2B products
• Experience scaling design teams in a fast-paced environment.
• Experience working within Agile/Scrum development methodologies.
• Basic understanding of front-end development principles (HTML, CSS, JavaScript) and capabilities. Front end development experience is a plus.
• Experience designing for Web & Native Mobile apps.