Director – Product Operations – Healthcare Technology

Director – Product Operations – Healthcare Technology

Requirements

• Bachelor’s degree in business administration, engineering, or a related field; MBA or equivalent experience strongly preferred.
• 10+ years of experience in product operations, portfolio management, or strategy within a tech product company or similar environment.
• Demonstrated expertise in deploying strategic initiatives and driving organizational change.
• Strong leadership skills with the ability to influence and inspire cross-functional teams.
• Proficiency in project management and product development tools and methodologies.
• Excellent communication and interpersonal skills.
• Analytical mindset with a track record of leveraging data to inform decision-making.
• Highly organized and detail-oriented, with the ability to manage multiple priorities in a fast-paced environment.
• Proven success operating in large, matrixed organizations with multiple product lines and engineering teams.
• Comfort with ambiguity and a strategic mindset to navigate complex, evolving business needs.

Responsibilities

• Apply product discovery and delivery frameworks to enhance collaboration and achieve outstanding results.
• Ensure product operations are aligned with customer success, support, and implementation teams to deliver seamless customer experiences and outcomes.
• Balance the need for structured systems with the flexibility to adapt to evolving organizational needs.
• Lead cross-functional alignment across product, engineering, marketing, sales, analytics and other teams by coordinating capacity planning, resolving conflicts, driving shared priorities, and establishing common ways of working.
• Enable cross-functional teams by standardizing workflows, documentation practices, and communication rhythms that support efficient product delivery.
• Ensure effective execution and prioritization across all product lines and engineering teams.
• Translate strategic vision into actionable plans and initiatives in collaboration with product leadership.
• Continuously refine operational processes to streamline workflows and improve delivery effectiveness.
• Support product lifecycle decisions including investment and sunsetting by evaluating product maturity and capability gaps.
• Coach and support teams in adopting new systems and processes, building trust and driving adoption.
• Lead change management efforts, anticipating challenges and proactively implementing solutions.
• Foster a culture of innovation through process improvements and new methodologies.
• Provide leadership and guidance during periods of transition.
• Develop dashboards and reporting mechanisms to track KPIs, delivery timelines, and process efficiency, while championing the adoption of product operations & roadmap tooling (e.g., Jira, Productboard, Aha!).
• Provide regular operational insights to executive leadership, translating delivery metrics and team performance into strategic recommendations.
• Define and monitor KPIs to evaluate operational effectiveness, using data insights to identify improvements and drive performance.
• Implement governance frameworks that ensure product releases meet regulatory, security, and quality standards.
• Build and evolve operational frameworks that scale with the organization, ensuring consistency across product lines and delivery teams.

Preferred Qualifications

• Advance knowledge of Jira, Aha!, Miro, Powerpoint and Excel preferred
• Travel: 20%